Tile Shift Pro Support

Multi-Level Sliding Puzzle Game

Need help with Tile Shift Pro? We're here to assist!For technical support, bug reports, or feature requests, please
contact us at:
[email protected]We typically respond within 24-48 hours.Available on the App Store for iPhone and iPad.

# Privacy Policy for Tile Shift ProLast updated: 29 August, 2025---### 🛡️ Child Safety Notice
Tile Shift Pro is designed to be safe for children. We take extra care to protect children's privacy and comply with COPPA (Children's Online Privacy Protection Act). Users under 13 receive additional protections as outlined in this policy.---## 1. Information We Collect### 1.1 Information You Provide
- Game Progress: Board size preferences, completion times, and high scores (stored locally on your device)
- Photos: Photos you choose for custom puzzle backgrounds (processed and stored locally only)
- Age Verification: We ask users to verify if they are 13 or older to comply with COPPA requirements### 1.2 Information Automatically Collected
- Device Information: Device type, iOS version, and app version for compatibility
- Usage Analytics: Basic app usage patterns to improve game performance (anonymized)
- Crash Reports: Technical data when the app crashes to fix bugs (no personal information)### 1.3 Advertising Information
- Ad Identifiers: Apple’s Advertising Identifier (IDFA) may be used for personalized ads (only with consent)
- Ad Interactions: Which ads you view or interact with to improve ad relevance
- Limited Data for Children: Users under 13 receive only non-personalized, family-safe ads---## 2. How We Use Your InformationCore Principle: We only use your information to provide and improve Tile Shift Pro. We never sell your personal data.### 2.1 Game Functionality
- Save your progress and preferences
- Process photos for custom puzzles
- Track achievements and statistics
- Provide in-app purchase functionality### 2.2 App Improvement
- Analyze performance and fix bugs
- Understand which features are most popular
- Optimize game difficulty and user experience### 2.3 Advertising (Users 13+)
- Show relevant ads to support the free version
- Measure ad effectiveness
- Provide option to remove ads via in-app purchase---## 3. Child Privacy Protection (COPPA)### Special Protections for Users Under 13
- No Personal Data Collection: We do not collect personal info from children
- No Behavioral Tracking
- Non-Personalized Ads Only
- No Social Features
- Parental Rights: Parents may contact us to review or delete their child’s info
- Local Storage Only: Game data is stored only on the device### 3.1 Parental Consent
No parental consent is required because no personal info is collected.### 3.2 Age Verification
A simple age gate determines if extra privacy protections apply. This choice is not stored or transmitted.---## 4. Data Sharing and Third Parties### 4.1 Advertising Partners
We use Google AdMob.
- For children: only non-personalized, COPPA-compliant ads
- For adults: personalized ads may be shown (with consent)
- Data sharing limited to ad serving and fraud prevention### 4.2 Analytics Partners
We may use Apple’s built-in analytics. Data is:
- Aggregated and anonymized
- Not linked to your identity
- Used only for app improvement### 4.3 In-App Purchases
All transactions are processed by Apple. We do not have access to payment info.---## 5. Data Security### 5.1 Protection Measures
- Local Storage: Most data stays securely on your device
- Encryption: Any transmitted data uses industry-standard encryption
- Access Controls: Only authorized staff may access aggregated data
- Regular Updates: Security practices reviewed regularly### 5.2 Data Retention
- Game Data: Remains until you delete the app
- Analytics Data: May be kept up to 2 years
- Child Data: Automatically deleted or anonymized---## 6. Your Rights and Choices### 6.1 All Users
- Data Deletion: Delete the app to remove local data
- Ad Preferences: Opt out of personalized ads in iOS Settings → Privacy & Security → Apple Advertising
- Photo Access: Control photo library access in iOS Settings → Privacy & Security → Photos### 6.2 EU Users (GDPR)
- Access: Request a copy of your data
- Correction: Fix inaccurate data
- Deletion: Request deletion
- Portability: Receive data in portable format
- Objection: Object to processing### 6.3 California Users (CCPA)
- Know: What personal info we collect and why
- Delete: Request deletion
- Opt-Out: We don’t sell personal data, but you may opt out
- Non-Discrimination: Equal treatment regardless of choices---## 7. International Data Transfers
Your data may be processed in other countries. Safeguards include:
- Standard Contractual Clauses with third parties
- Adequacy decisions where applicable
- Extra protections for children’s data---## 8. Changes to This Policy
We may update this Privacy Policy:
- “Last updated” date will change
- Significant changes will be announced in the app
- Continued use means acceptance
- For children’s data, new parental consent will be obtained if required---## 9. Contact UsData Controller
Peter Iszak Email: [email protected]For Child Privacy Concerns
Parents/guardians can contact us directly. We respond within 24 hours.---## 10. Legal Basis for Processing (GDPR)
- Legitimate Interest: App functionality and improvement
- Consent: Personalized ads and optional features
- Contract: In-app purchases
- Legal Obligation: Compliance with laws---### 📞 Quick Contact for Privacy Questions
Email: [INSERT EMAIL] with subject “Privacy Question”. We usually reply within 24 hours.---This privacy policy is designed to be clear and comprehensive, with special protection for children. It complies with COPPA, GDPR, CCPA, and Apple App Store requirements.

Terms of Service for Tile Shift ProLast updated: 29 August, 2025---### 👨👩👧👦 Notice for Parents and Guardians
Tile Shift Pro is designed to be safe and appropriate for children. These terms include special provisions for users under 13 years old. Parents are encouraged to review these terms with their children.---### 📖 Quick Summary
By using Tile Shift Pro, you agree to:
1. Use the app respectfully and legally
2. Respect our intellectual property
3. Understand the app is provided “as is”
4. Follow our Privacy PolicyChildren under 13 have additional protections.---## 1. Acceptance of Terms### 1.1 Agreement
By downloading, installing, or using Tile Shift Pro ("the App"), you agree to be bound by these Terms. If you do not agree, do not use the App.### 1.2 Age Requirements
- General Use: Suitable for all ages
- Users Under 13: Special privacy protections apply
- Parental Supervision: Encouraged for children
- In-App Purchases: Require parental permission (iOS parental controls)### 1.3 Changes to Terms
We may update these Terms. Continued use means acceptance of new Terms. Significant changes will be communicated in the App.---## 2. Description of Service### 2.1 What is Tile Shift Pro
Tile Shift Pro is a sliding puzzle game with:
- Board sizes 3×3 to 8×8
- Custom photo backgrounds
- Progress tracking and statistics
- Multiple languages
- Optional in-app purchases
- Ad-supported free features### 2.2 Free vs. Premium
- Free: 3×3 and 4×4 boards, photo backgrounds
- Pro Pack: All board sizes 5×5–8×8, extended features
- Remove Ads: Ad-free experience---## 3. User Responsibilities### 3.1 Acceptable Use
You agree to:
- Use only for lawful purposes
- Follow these Terms and Privacy Policy
- Not reverse engineer or modify the App
- Not use automated tools### 3.2 Photo Content
- Use only photos you own or have permission to use
- Photos must be appropriate and legal
- We do not monitor photo content but may investigate issues
- Photos are stored locally only### 3.3 Prohibited Activities
You may not:
- Hack or circumvent security
- Create derivative works
- Redistribute or resell the App
- Use the App unlawfully
- Interfere with other users---## 4. Intellectual Property Rights### 4.1 Our Rights
The App and its content are owned by Peter Iszak and protected by copyright, trademark, trade secret, and other laws.### 4.2 Your Rights
You receive a limited license to:
- Use the App on iOS devices
- Use it for personal, non-commercial purposes
- Access purchased features### 4.3 Your Content
You retain rights to your photos. By using them, you grant us a limited license to process them locally for gameplay only.---## 5. In-App Purchases### 5.1 Purchase Terms
- Processed by Apple
- Prices vary by region
- Taxes may apply
- Refunds handled by Apple### 5.2 Subscriptions
Currently, no subscription features — all purchases are one-time.### 5.3 Parental Controls
Purchases can be restricted via iOS parental controls.---## 6. Advertising### 6.1 Ad-Supported Features
- Banner Ads (certain screens)
- Interstitial Ads (between games)
- Family-Safe Content (filtered for appropriateness)### 6.2 Child-Safe Ads
For users under 13:
- Only non-personalized contextual ads
- No behavioral tracking
- Extra content filtering
- COPPA-compliant### 6.3 Ad Removal
Ads can be removed with the "Remove Ads" purchase.---## 7. Privacy and Data Protection- See our Privacy Policy.
- Users under 13: enhanced protections (no personal data, no tracking, local-only storage).
- We implement strong security measures, especially for children.---## 8. App Availability and Updates- Service may be unavailable due to maintenance, technical issues, or factors beyond control.
- Updates may add features, fix bugs, improve security, or meet legal requirements.
- Requires iOS 18.0 or later.---## 9. Disclaimers and Warranties⚠️ Important Legal Notice:
The App is provided “as is” and “as available” with no warranties.- No guarantee of merchantability
- No guarantee of fitness for purpose
- No guarantee of non-infringement
- No guarantee of error-free or uninterrupted useUse at your own risk.---## 10. Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages.
- Our maximum liability is limited to the amount you spent on in-app purchases in the last 12 months.
- Some jurisdictions may not allow these limits.---## 11. Indemnification
You agree to indemnify [YOUR COMPANY NAME] against claims or damages arising from:
- Your use of the App
- Your violation of these Terms
- Your violation of third-party rights
- Photos or content you provide---## 12. Termination- By You: Delete the App.
- By Us: We may suspend/terminate for violations.
- Effect: Rights cease immediately; local data remains until you delete the App.---## 13. Governing Law and Disputes- Governed by laws of [YOUR JURISDICTION].
- Disputes should first be addressed via direct contact.
- May be subject to arbitration or court proceedings.
- You agree not to pursue class action suits (where legally allowed).---## 14. Additional Provisions
- Entire Agreement: These Terms + Privacy Policy
- Severability: Invalid sections don’t affect the rest
- Waiver: Our failure to enforce isn’t a waiver
- Assignment: You may not transfer rights; we may assign ours---## 15. Contact InformationPeter Iszak
Email: [email protected]Parents may contact us for child-related concerns. We respond promptly.---## 16. Apple App Store Terms- Your use of the App is subject to Apple’s App Store Terms.
- Apple is a third-party beneficiary and may enforce these Terms.
- For App Store issues (billing, downloads), contact Apple Support directly.---### 📞 Quick Contact
Questions? Email [INSERT EMAIL] with “Terms Question” in the subject. We usually respond within 24 hours.---These Terms are designed to protect both users and the developer, with special focus on child safety and compliance.

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